Withdrawal

How can I withdraw my winnings?

You can follow the below steps to place a withdrawal request

  1. Login to your Fanclash account.
  2. Visit the “My FC Account” page and click on 'Withdraw' (if KYC is complete) option under the winnings section.
    If your account is PAN and bank verified, you will receive an option to enter an amount once you click on 'Withdraw'.
    (In case you're yet to verify your PAN/ bank, click here to know how to do so).
  3. You can enter the amount you would like to withdraw. You will receive a confirmation from Fanclash on your registered email id.

You can withdraw money only from the winnings balance once your Fanclash account is verified. You cannot withdraw the cash amount but you can use it to join more contests and win more. This verification is a one-time process which doesn't need to be repeated unless you wish to make changes to your account. We need you to provide the following bank account details: Name of the bank, Name of the branch, Name of the account holder, account no. and IFSC code. Once your account is verified, you can withdraw the desired amount (min. of Rs.200 and max. of Rs.2,00,000 at a time) and it will be deposited into your bank account within 5 working days.
You can request for a maximum of 3 withdrawals per day and not exceeding a total value of Rs. 2,00,000/-.

Can I use someone else's bank account to withdraw money?

Unfortunately, you can withdraw money from your Fanclash account balance ONLY to your own bank account. If you do not have a bank account, your winnings will keep getting accumulated in your FanClash account balance. Once you get a bank account in your name, you can use the same to get your FanClash account verified and place your withdrawal requests. Alternatively, you can also transfer the amount to your Paytm wallet.

Can I withdraw my FC coins balance?

You cannot withdraw your FC coins balance. However, you can redeem FC coins against entry fee for contests (subject to maximum threshold of FC coin utilization per contest).

Do I have to pay taxes when I withdraw money to my bank account?

Taxes are deducted at source wherever applicable and paid out by us, as per the Income Tax Act 1961. Thus, if your individual winnings for a single contest are more than Rs.10,000, a tax of 31.2% will be deducted. The remaining amount (68.80%) will be credited to your winnings balance. For e.g. If you win Rs.1,00,000, Rs.31,200 will be deducted and your actual winnings are Rs.68,800.

Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the Cash Prizes money won. If you have any queries regarding taxation, we strongly suggest that you consult with a tax expert. For more information please check our 'Terms and Conditions'

When will my withdrawal be processed?

Withdrawals are processed on the next working day of submitting a withdrawal request and are transferred to your verified bank account within 5 working days. Transfer to Paytm Account will take upto 3 business days. Remember, your Fanclash account must be completely verified before you place a withdrawal request.

How long does it take for a withdrawal to appear in my bank account?

Withdrawal requests are processed to the verified bank account on your Fanclash account and would be credited under the name of 'FIDUCIARY BILLING SOLUTIONS'.

If you haven’t received the withdrawal in your bank account within 5 working days, please write to us at support@fanclash.in

Winnings

When will the winnings be distributed?

The winner declaration and crediting of the winnings to your Fanclash account usually happens within a couple of hours after the match is completed. Our dedicated team manually verifies the Fanclash scorecard with our live feed to ensure that the points and scores are correctly updated after every match. This procedure can sometimes take a relatively long time. Only after we are sure that all points and scores are accurate, the final points are updated and winners are declared.

How will I be informed if I win a Cash prize?

Ranks and points will be updated and displayed during and at the end of every match. If you win in any cash contest, the winnings will be credited automatically to your Dream11 account balance and you will receive an email confirmation from us with the details of your winnings.

How will I get my winnings into my bank account?

When you win in a cash contest, your winnings will be added to your Fanclash account balance within 4 hours of the live match being completed. However, for matches ending late at night, winnings will be added to your account balance the next morning.

You can withdraw money from your account balance to your bank account once your Fanclash account is completely verified. Click on Menu -> Verify Now to place a verification request. (You will need to have a minimum balance of Rs.200/- to verify your Fanclash account)

Post verification, you can submit your withdrawal request and the amount will be added to your bank account within 5 working days. Remember, the minimum amount you can withdraw at a time is Rs.200.

What happens if there is a tie between winners of a multiple winner contest?

In case of a tie between winners of a multiple winner contest for any position, the prize money for the winner's position and the immediately next winning position (if any), and so forth in accordance with the number of tied winners, will be aggregated and shared equally among the tied winners. All other prize money will remain as per the winner's standing.

For example: If there are 2 winners tied for the 1st position, the sum of the 1st and 2nd position prize money will be distributed equally between these 2 winners and the next highest scorer will be awarded the prize money for the 3rd position.

When will my withdrawal be processed?

Withdrawals are processed on the next working day of submitting a withdrawal request and are transferred to your verified bank account within 5 working days. Transfer to Paytm Account will take upto 3 business days. Remember, your Fanclash account must be completely verified before you place a withdrawal request.

Does the amount in my Winnings Account have any expiry date?

If the amount in your Winnings Account is not withdrawn to your bank account within 335 days from the date of credit, it will be deposited automatically to your bank account which is on record with Dream11, provided that your Dream11 account has been verified by Fanclash.

In case no bank account is provided or you have failed to complete the verification for the Dream11 account, the amount would stand forfeited by Fanclash. Hence it's important that you get your Dream11 account verified as soon as possible. Please check our 'Terms and Conditions' for detailed information on this aspect.

Does the amount in my Winnings Account have any expiry date?

If the amount in your Winnings Account is not withdrawn to your bank account within 335 days from the date of credit, it will be deposited automatically to your bank account which is on record with Dream11, provided that your Dream11 account has been verified by Fanclash.

In case no bank account is provided or you have failed to complete the verification for the Dream11 account, the amount would stand forfeited by Fanclash. Hence it's important that you get your Dream11 account verified as soon as possible. Please check our 'Terms and Conditions' for detailed information on this aspect.

Why haven't I received my winnings in my Dream11 account balance yet?

Usually, the winnings for a match are added to your account balance within 4 hours of the match being completed.

However, for matches ending late at night, winners will be declared the next morning after which your winnings will be added to your Dream11 account balance.

When will I receive my TDS certificate?

Your TDS certificate gets generated within 3 months from the winning date. We will be emailing it to your registered email address once it is available.

Below are the dates that have been scheduled to send your TDS Certificates to your email address registered on Dream11:
Account Winning Month Timeframe to receive TDS
April To June 1
July to Sept 3
Oct to Dec More than 100 spots
Jan to March after 15th June

Please note: TDS Certificates will ONLY be provided to users who have verified their PAN card within that time period. We will not be able to provide TDS Certificates for that cycle if you have not verified your PAN card.

Does any tax get deducted from my winnings?

UWhen you win above Rs.10,000 from a single contest, the tax of 31.2% will be deducted and the rest gets added as winnings. You will also receive a TDS certificate 3 months from the winning date with details of the deduction.

Profile and Preferences

Can I change my PAN Card?

Unfortunately, you CANNOT change your PAN Card as it is your identity proof on Dream11. Also, PAN once verified CANNOT be unlinked from your Dream11 account.

How can I change my mobile number?

Your mobile number can only be changed in case you don’t have access to your existing mobile number. In this case, you will have to write to us with your new mobile number which is not registered/verified on Fanclash so we can unlink your existing mobile number from your account.
Please ensure that the new mobile number is the same number that will be used on your payTM wallet to add cash to your Fanclash account.
You can enter your details on the below link and we’ll get in touch with you for your mobile change request.

Points

Are the points for each match updated in real-time?

We try to update the points on a real-time basis. However, Points/ranks can sometimes take a bit longer than usual to reflect. Be assured that the final scores, points and rankings are reflected once the match is completed. We also verify the points with live score feeds to ensure that the points/ranks are correctly reflected after every match.

How will I score points?

You will score points depending on how the players in your team perform in the live match. So, make sure you pick a winning combination to help you win BIG! Check out our detailed Points System to understand how to score on Fanclash.

When do the scores get updated?

Points are usually updated every few minutes! However, when the match ends, the status changes from 'In Progress' to 'Waiting For Review'. In this time, the final points including your team's total and your rank are updated. Winners are declared and winnings are distributed only after our team verifies the final points. This process may take up to 2 hours. In certain cases, it could take longer. After the winners are declared, the match status will be 'Completed'.

Matches and Contests

What is the match deadline?

Match deadline is 1 hour before the official match start time

Why do ranks keep fluctuating during a contest?

As your selected players perform in the real-life match, your team keeps earning points for your chosen players' performances. So, if your selected players are performing better than the rest, your rank will be higher. Similarly, if your competitors' selected players are performing better, your rank will be lower.